Terms of Service
Last updated 6 September 2026
These terms cover your use of Orderly. Using the service means you accept them.
The part that matters most. Orderly reads documents using an AI model, and AI models misread things. Every extraction is a draft for you to check — that is why the review screen exists and why we show you which figures do not add up. You are responsible for checking the output before you rely on it. Do not file a tax return, pay an invoice, or close a set of books off Orderly's output without reviewing it.
What Orderly does
You upload documents. We read them, extract the fields into a structure, run arithmetic checks, and let you correct anything wrong before exporting to CSV, JSON or Excel.
Your account
- You need a working email address. There is no password — you sign in by clicking a link we send you, so keep control of that inbox.
- One account per person or business. Creating extra accounts to get around the free allowance is a breach of these terms.
- You are responsible for what happens under your account.
What you may upload
You must have the right to upload the documents you upload. Do not upload:
- Anything you do not own or have permission to process — including a client's records without their authority
- Material that is illegal, or that infringes someone else's rights
- Malware, or files crafted to attack the service
If you are processing documents on behalf of clients, you are responsible for having their consent, and for your own obligations to them.
Plans, pages and payment
- Usage is metered in pages, not documents. A ten-page PDF is ten pages. We show you the page count before anything is processed.
- Monthly allowances reset on the anniversary of your signup, not on the first of the month. Unused pages do not roll over.
- One-off page packs do not expire. Your monthly allowance is always used first, so a pack you paid for is never consumed while included pages sit unused.
- Subscriptions renew automatically until you cancel. Cancel any time; you keep access until the end of the period you have paid for.
- Prices are in US dollars unless stated otherwise, and payments are handled by our payment provider, who is the merchant of record.
Refunds
If Orderly does not work for you, email us within 14 days of paying and we will refund you. If we fail to process pages you were charged for, we will credit them back. This sits alongside your rights under the Australian Consumer Law, which we cannot exclude.
Fair use
Plan limits on pages, file size and concurrent batches exist to keep the service running for everyone. We may suspend an account that is deliberately circumventing them, attacking the service, or using it to process documents at a scale that destabilises it. Where we can, we will contact you first.
Accuracy, and what we do not promise
We work hard on accuracy and we show you our checks rather than a confidence score, because arithmetic is honest and a model's self-assessment is not. But:
- We do not warrant that any extraction is correct.
- Our checks catch a lot and will never catch everything. A document that passes every check can still be wrong.
- Orderly is not an accountant, a bookkeeper, or tax advice. It is a data entry tool.
The service is provided "as is". To the extent the law allows, we exclude implied warranties, and our total liability to you for any claim is limited to what you paid us in the 12 months before it arose. We are not liable for indirect or consequential loss, including lost profits or lost data.
Nothing here excludes rights you have under the Australian Consumer Law. Where those rights apply and we are permitted to limit our liability, we limit it to resupplying the service or paying the cost of having it resupplied.
Your data
You keep ownership of everything you upload and everything Orderly extracts from it. We claim no rights over your documents or your data, and we do not use them to train AI models. The Privacy Policy explains what we do with it.
You grant us only the permission needed to run the service: to store your files, send them to our AI provider to be read, and return the results to you.
Availability
We do not promise uninterrupted service. We may change or discontinue features. If we shut Orderly down, we will give you at least 30 days' notice and time to export your data, and refund any unused prepaid balance.
Ending it
You can close your account at any time, which deletes your documents and extracted data. We may suspend or close an account that breaches these terms, and will refund any unused prepaid balance unless the breach was deliberate abuse.
Changes to these terms
We will email you before a material change takes effect. Continuing to use Orderly afterwards means you accept the new version.
Law
These terms are governed by the laws of Australia, and the courts there have jurisdiction.